Remote assistance Service using Team Viewer Software
Remote assistance service for Customers
Purpose of the service
The purposes of the service are:
• the identification of working problems of instruments' connected to Gibitre softwares;
• the remote installation of programs on new pcs.
Charactersistics of the service
The service is provided using Team Viewer software, for which Gibitre owns official licenses.
The remote assistance must be explicitly requested and activated by the customer every time because the installation of the program does not permit any kind of automatic or not explicitily requested reconnections to your computers
For the use of remote assistance software an active internet connection of the pc is required.
Subscription of the service
The service is free of cost for assistance of instruments in warranty periods and for customers who subscribe a maintenance contract including this option.
Other customers who wish to activate the service may download the subsciption form and send it filled and signed at support@gibitre.it.
To activate the connection:
• download team viewer using the link
• save the program on the desktop
• start the program
• call Gibitre Technical Assistance service at +39 035 460146 and communicate the connection ID Code.
Activation of the Remote Connection
To activate the connection:
• download the Connection Program using the link below
• save the program on the desktop
• start the program
• call Gibitre Technical Assistance service at +39 035 460146 and communicate the connection ID Code.
Gibitre Instruments
Via dell'industria, 18
Bergamo (Italy)
te. +39 035 461146
www.gibitre.it
info@gibitre.it
© Gibitre Instruments
